Website: jvrsecurity.co.za
Effective Date: 2 August 2026

These Terms of Service (“Terms”) govern the provision of security services by JVR Security Services (“JVR Security”, “we”, “us” or “our”) to any client, customer, individual, business or organisation (“Client”, “you” or “your”).

By requesting, accepting or using services provided by JVR Security, you acknowledge that you have read and agree to these Terms, together with any quotation, service agreement or other written agreement applicable to the services provided.

1. ABOUT JVR SECURITY

JVR Security Services provides professional security and protection services to residential, commercial, industrial and other clients, subject to service availability, operational requirements and applicable South African legislation.

The specific services provided to a Client will depend on the quotation, service level agreement [SLA] or other written arrangement agreed between JVR Security and the Client.

2. SERVICES

Depending on the Client’s requirements and the services offered by JVR Security, services may include security-related services such as:

• Security guarding;
• Access control;
• Armed or security response services, where applicable;
• Protection of property and premises;
• Event security;
• Patrol services;
• Monitoring and surveillance;
• Risk-related security solutions;
• Security assessments and recommendations; and
• Other security services agreed between JVR Security and the Client.

Not all services are necessarily available in every area or under every service arrangement.

The exact scope of services will be determined by the applicable quotation, service agreement or written instruction.

3. QUOTATIONS AND PROPOSALS

Any quotation or proposal provided by JVR Security is based on the information available to us at the time of preparation.

Unless otherwise stated in writing:

• A quotation is not automatically a guarantee that services will commence;
• A quotation may be subject to a site assessment or further investigation;
• Pricing may change where the Client’s requirements change;
• Additional services may incur additional charges; and
• A quotation may be subject to a specified validity period.

A binding service relationship will arise only once the relevant quotation, proposal or service level agreement has been accepted in accordance with JVR Security’s requirements.

4. SERVICE LEVEL AGREEMENTS

Where JVR Security and the Client enter into a written service level agreement, the provisions of that agreement will apply to the services provided.

Where there is a conflict between these general Terms of Service and a specific written service agreement, the specific written agreement will generally take precedence in respect of that particular service relationship.

5. CLIENT RESPONSIBILITIES

The Client agrees to provide JVR Security with accurate and relevant information necessary for the proper provision of the services.

Depending on the service being provided, the Client may be required to:

• Provide accurate information about the premises;
• Provide reasonable access to the premises where required;
• Inform JVR Security of relevant security risks or hazards;
• Provide access information, keys, codes or other authorised access arrangements where applicable;
• Ensure that information supplied to JVR Security is accurate;
• Notify JVR Security of changes that may affect the security service;
• Comply with agreed payment terms;
• Treat JVR Security personnel with reasonable respect and professionalism; and
• Comply with reasonable security instructions applicable to the service.

The Client must not knowingly place JVR Security personnel in an unsafe or unlawful situation.

6. ACCESS TO CLIENT PREMISES

Where JVR Security is required to access a Client’s premises, the Client must provide appropriate access arrangements.

The Client is responsible for ensuring that JVR Security is informed of relevant access restrictions, hazards, construction work, dangerous conditions, animals or other circumstances that could affect the safety of security personnel.

JVR Security reserves the right to refuse or suspend access where conditions present an unreasonable safety or security risk.

7. SECURITY RISK AND LIMITATIONS

The Client acknowledges that security services reduce risk but cannot eliminate all risks.

No security company can guarantee that:

• A crime will never occur;
• A property will never be damaged;
• A person will never be injured;
• A theft will never occur;
• An alarm will never be triggered incorrectly;
• A security incident will always be prevented; or
• A security response will always occur within a particular period.

Security incidents may occur despite reasonable security measures.

The effectiveness of security services may also depend on factors outside JVR Security’s reasonable control, including telecommunications failures, electricity interruptions, equipment failure, severe weather, traffic conditions, public disturbances, criminal activity, force majeure events and other unforeseen circumstances.

8. RESPONSE TIMES

Where JVR Security provides response or patrol services, any stated response time should be understood as an estimated or target response time, unless a specific guaranteed response time has been expressly agreed in writing.

Actual response times may be affected by:

• Traffic;
• Distance;
• Weather;
• Road conditions;
• The number and nature of incidents occurring at the same time;
• Availability of response personnel;
• Emergency situations;
• Communication or telecommunications failures; and
• Other circumstances beyond JVR Security’s reasonable control.

9. ALARM AND MONITORING SERVICES

Where applicable, alarm or monitoring services may be subject to separate requirements concerning equipment, installation, testing, communication networks, electricity supply, maintenance and response arrangements.

The Client is responsible for using security equipment appropriately and reporting faults or problems to JVR Security as soon as reasonably possible.

Where monitoring depends on telecommunications networks, internet connectivity, cellular networks, electricity or third-party infrastructure, JVR Security cannot guarantee uninterrupted availability of those services.

10. SECURITY EQUIPMENT

Where security equipment is supplied, installed, leased or maintained by JVR Security, the ownership, maintenance and replacement arrangements will depend on the applicable quotation or service agreement.

The Client must not intentionally damage, interfere with, modify or tamper with security equipment.

The Client should report malfunctioning, damaged or compromised equipment to JVR Security promptly.

11. FEES AND PAYMENT

The Client agrees to pay JVR Security the fees specified in the applicable quotation, invoice or service agreement.

Unless otherwise agreed in writing:

• Invoices must be paid within the agreed payment period;
• The Client remains responsible for all agreed service charges;
• Additional services may incur additional fees;
• Costs arising from changes to the Client’s requirements may be charged separately; and
• Outstanding amounts may result in the suspension or termination of services.

JVR Security reserves the right to recover reasonable costs associated with the collection of overdue amounts, subject to applicable law and the relevant service agreement.

12. PRICE CHANGES

JVR Security may revise service charges where reasonably necessary due to changes in:

• The scope of services;
• Operating costs;
• Labour costs;
• Regulatory requirements;
• Security requirements;
• Equipment or technology;
• The Client’s premises or circumstances; or
• Other factors affecting the cost of providing the service.

Where appropriate, Clients will be notified of material changes in accordance with the applicable service agreement.

13. CANCELLATION AND TERMINATION

Cancellation and termination of services will be governed by the applicable service level agreement.

Where no specific cancellation period has been agreed, either party may request termination by providing reasonable written notice, subject to applicable law and any outstanding contractual obligations.

JVR Security may suspend or terminate services where:

• The Client fails to pay amounts due;
• The Client materially breaches the service agreement;
• The Client provides false or materially misleading information;
• The Client places security personnel at unreasonable risk;
• The Client engages in threatening, abusive or unlawful conduct; or
• Continued provision of the service becomes unlawful or operationally impractical.

Termination does not automatically cancel amounts already due to JVR Security.

14. EMERGENCY SERVICES

Where JVR Security personnel become aware of an emergency, they may take reasonable steps within their training, authority and applicable procedures.

Where appropriate, emergency incidents may be referred to the South African Police Service, emergency medical services, fire and rescue services or other relevant emergency authorities.

JVR Security personnel are not a replacement for emergency medical, fire or law-enforcement services.

15. CLIENT CONDUCT

JVR Security expects Clients and persons acting on their behalf to behave respectfully and lawfully towards JVR Security employees, officers, contractors and representatives.

Threatening, abusive, discriminatory, violent or unlawful behaviour will not be tolerated.

JVR Security reserves the right to take appropriate action, including suspension or termination of services, where personnel are subjected to unacceptable conduct.

16. CONFIDENTIALITY

JVR Security will take reasonable steps to maintain the confidentiality of information obtained in connection with the provision of services.

The Client likewise agrees not to disclose confidential business, operational, security or proprietary information belonging to JVR Security except where disclosure is required by law or authorised by JVR Security.

This provision does not prevent disclosure of information that is already publicly available or independently obtained lawfully.

17. PERSONAL INFORMATION

JVR Security may collect and process personal information in connection with enquiries, quotations, contracts, service delivery, administration and customer communication.

Such information will be handled in accordance with applicable South African privacy legislation and JVR Security’s Privacy Policy.

Clients are encouraged to review the Privacy Policy published on this website.

18. INTELLECTUAL PROPERTY

All JVR Security trademarks, logos, documents, training materials, systems, methodologies, website content and other intellectual property remain the property of JVR Security or the relevant rights holder unless otherwise agreed in writing.

The Client may not reproduce, distribute, modify or commercially exploit JVR Security intellectual property without prior written permission.

19. THIRD-PARTY SERVICES

Certain services may depend on third-party infrastructure, suppliers, telecommunications networks, technology providers or other external service providers.

JVR Security will take reasonable steps to manage such dependencies but cannot guarantee the availability or performance of services that are outside its reasonable control.

20. FORCE MAJEURE

JVR Security will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include, but are not limited to:

• Natural disasters;
• Severe weather;
• Fire;
• Flood;
• Civil unrest;
• Riots;
• War;
• Acts of terrorism;
• Strikes;
• Government action;
• Infrastructure failure;
• Telecommunications failure;
• Electricity failure;
• Widespread system failures; or
• Other events beyond reasonable control.

JVR Security will take reasonable steps to restore affected services when circumstances permit.

21. LIMITATION OF LIABILITY

To the extent permitted by South African law, JVR Security will not be liable for losses arising from risks that could not reasonably have been prevented or controlled through the services provided.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

Any limitation of liability applicable to a particular service may also be addressed in the relevant quotation or service agreement.

22. INSURANCE

Where applicable, JVR Security will maintain insurance appropriate to its business operations and contractual obligations.

Clients are responsible for maintaining their own appropriate insurance cover for their property, assets, business operations and other risks unless otherwise agreed in writing.

Security services should not be regarded as a substitute for appropriate insurance.

23. COMPLAINTS AND SERVICE CONCERNS

JVR Security takes service concerns seriously.

If you have a complaint or concern regarding a service, please contact us as soon as reasonably possible with sufficient information to allow us to investigate the matter.

We will endeavour to investigate legitimate complaints fairly and within a reasonable period.

Email: info@jvrsecurity.co.za
Telephone: 064 112 3476

24. CHANGES TO THESE TERMS

JVR Security reserves the right to update these Terms of Service from time to time.

The updated version will be published on this website and will indicate the applicable effective date.

Where a Client has an existing written service agreement, amendments to these general website Terms will not automatically override the terms of that agreement.

25. GOVERNING LAW

These Terms of Service are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms or the services provided by JVR Security will be dealt with in accordance with the applicable laws and legal procedures of South Africa.

26. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent necessary, while the remaining provisions will remain in effect.

27. ENTIRE AGREEMENT

These Terms, together with any applicable quotation, service agreement and other written terms expressly incorporated into the Client’s agreement with JVR Security, constitute the basis upon which services are provided.

Where a specific written service agreement contains provisions that differ from these general Terms, the specific service agreement will apply to that Client relationship to the extent of the inconsistency.

28. CONTACT DETAILS

For questions regarding these Terms of Service or JVR Security’s services, please contact:

JVR Security Services
Website: jvrsecurity.co.za
Email: info@jvrsecurity.co.za
Telephone: 064 112 3476
Physical Address: Ground Floor 03, Fairway House,Fair Way Close, Goodwood, 7460

Last Updated: 2 August 2026